1. When will I receive confirmation that I successfully filed a reimbursement claim?
O365 Cash Back: All submitted claims will be validated by Microsoft who will check if the Open Agreement specified in the claim meets all eligibility criteria outlined for the selected Cash Back offer.
You will also receive an automated preliminary claim validation for Open Licenses when you submit a Cash Back claim on this portal. The final claim validation and claim validity confirmation will be completed within 14 business days from the moment the claim has been received.
If you are eligible for the O365 bonus cash back amount, you will receive notification by email once you become eligible for the bonus cash back. You do not need to re-submit previously validated claims during the promotion period.
25@25 promotion: As soon as you meet promotion eligibility requirements for 25@25 promotion reaching Customer Add and revenue threshold, you will receive an e-mail from the Microsoft Cash Back Team with the confirmation of your eligibility.
2. What do I need to do to receive Cash Back payment?
Banking details must be submitted or verified by Reseller within 5 days of receipt of the request notification sent by Microsoft via email. Failure to submit or correct banking details after the 3rd notification will result in claim being cancelled and funds forfeited. If a payment cannot be processed due to errors with banking details provided, Reseller will be notified and requested to update its banking details. Failure to update these details after 3 notifications will result in claims being cancelled and funds forfeited. Your preferred currency of payment and a valid mailing address are also required for participating resellers.
3. How will the Cash Back payment be made?
The Cash Back amount resulting from your claims will be paid via wire transfer within 60 days after the date of the confirmation email (“validation email” sent as validation) as long as all criteria and banking details have been met. Payment will take place after Reseller has provided valid banking details. Reseller will be invited by Microsoft to a secure site for submitting banking details. Banking details are required for Microsoft to pay the Cash Back via wire transfer. The recipient nominated in the banking details must be a company. The company name must be the same as the name of the Reseller making a claim for cash back and the same Reseller selling the Eligible Agreements under this promotion. Personal banking details cannot be submitted on behalf of a company. Registration with personal banking details instead of a company banking details will result in claims being rejected. Payment will only be processed when products sold to end user can no longer be returned as per the regional return policy.
Resellers eligible for the Bonus O365 cash back amount will be paid at the end of the campaign (starting July 15th 2015) as long as all criteria and banking details have been met.
25@25 promotion amount to be paid via wire transfer within 45 days after the calculation date of August 15th, as long as all criteria and banking details have been met.
4. Who do I contact if I have any inquiries?
For any questions related to the claims, WE Cash Back programs and payment reception, please contact us at the email address below: