If you have questions or need support, please contact us at the email address below:
apcashbk@microsoft.com 

Get started with Cash Back

As a Microsoft reseller, you can register with Microsoft Cash Back and increase your profits by getting reimbursed for eligible product sales.

To review the available Cash Back offers and submit a reimbursement claim, you have to register with Cash Back (or sign in if you are already registered).

Register now or sign in if you are already registered

Don’t miss the opportunity to increase your profits – register now and learn more about the available Cash Back offers.

Note: Email address used under the Microsoft account must use a company domain and the company name must be the same as the name of the Reseller making a claim on the cash back portal. Registration with a personal email address (hotmail/yahoo/gmail/outlook.com etc.) instead of an email address from a company domain will result in claims being rejected.

Learn more about the Cash Back program

How does Cash Back work?

For a limited time only, Cash Back is available to Eligible Microsoft resellers who are registered with Cash Back and selling legitimate and eligible Microsoft licenses in eligible territories.

To qualify for reimbursement, your sales should meet the eligibility criteria. The criteria typically include but are not limited to:

  • sales date for Open and CSP licenses
  • Microsoft product
  • License type
  • Customer segment
  • Minimum seats added

Cash Back is paid via wire transfer within 60 days after the calculation date as long as all criteria and banking details have been met.

How do I apply for Cash Back?

To make a Cash Back claim, you must register for the Cash Back program (or sign in if you are already registered) and submit a reimbursement request (claim), along with all required data.

Reimbursement request must be submitted during the open claiming period for a selected Cash Back offer. All you have to do, is provide your reseller MPN ID and CSP subscription ID. In case of incorrect registration with your enrollment, you may be requested to provide a copy of the customer invoice by email to complete validation of your claim.

Important notice: Before submitting your reimbursement request (claim), make sure you review all eligibility criteria outlined for the selected Cash Back offer.

Cash Back program regulations

Each Cash Back offer is governed by Terms and Conditions, which will be included in the online form where you submit a reimbursement request. You must agree to the terms and conditions before your claim can be considered for reimbursement.

Important: Please read “Terms and Conditions for the Reseller Cash Back Promotion” before participating in the promotion. By applying for a reimbursement under the Cash Back promotion, you must have read and agreed to our terms and conditions.

FAQ

1. When will I receive confirmation that I successfully filed a reimbursement claim?

All submitted reimbursement requests will be validated by Microsoft who will check if the Open Agreement specified in the claim meets all eligibility criteria outlined for the selected Cash Back offer.

The final claim validation and claim validity confirmation will be completed within 14 business days from the moment the request has been received.

2. What do I need to do to receive Cash Back payment?

Banking details must be submitted or verified by Reseller within 5 days of receipt of the request notification sent by Microsoft via email. Failure to submit or correct banking details after the 3rd notification will result in Incentive amount being cancelled and funds forfeited. If a payment cannot be processed due to errors with banking details provided, Reseller will be notified and requested to update its banking details. Failure to update these details after 3 notifications will result in claims being cancelled and funds forfeited. Your preferred currency of payment and a valid mailing address are also required for participating resellers.

3. How will the Cash Back payment be made?

Payment will take place after Reseller has provided valid banking details. Reseller will be invited by Microsoft to a secure site for submitting banking details. Banking details are required for Microsoft to pay the Incentive amount via wire transfer. The recipient nominated in the banking details must be a company. The company name must be the same as the name of the Reseller making a claim and the same Reseller selling the Eligible Agreements under this promotion. Personal banking details cannot be submitted on behalf of a company. Registration with personal banking details instead of a company banking details will result in claims being rejected. Payment will only be processed when products sold to end user can no longer be returned as per the regional return policy.

4. Who do I contact if I have any inquiries?

For any questions related to the claims, Cash Back programs and payment reception, please contact apcashbk@microsoft.com